Jira Service Management
Connect service and engineering teams with Jira Service Management configured for ITIL practices and DevOps collaboration.
Capabilities
Service projects
Request types, queues and SLAs.
Incident and change
Integrated with development and deployment workflows.
Assets
Configuration and asset management in Jira.
Automation
Rules that reduce manual effort.
Knowledge
Confluence based knowledge for agents and users.
What changes for your organisation
- Connected teams. Service and engineering on one platform.
- Faster change. Deployment linked to change records.
- Lower cost. Leverage existing Atlassian investment.
Delivery you can rely on
Consultants and engineers certified across Microsoft, AWS, VMware, ITIL and PMI.
Structured transition with knowledge transfer, so teams are productive within weeks.
Project, managed service, dedicated team or sprint models to fit your needs.
Response, resolution and availability targets agreed and reported monthly.
CSAT surveys after every interaction, reviewed with you and acted on.
Documented processes, runbooks and continual improvement in every engagement.
Named delivery manager, weekly status, monthly service reviews and quarterly business reviews.
Need to know access, confidentiality agreements and data protection by design.
Technologies we work with
Frequently asked questions
Can Jira Service Management support ITIL?
Yes. With the right configuration it supports incident, problem, change and request practices effectively.
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Ready to talk about your priorities?
Tell us where you are today. A specialist will respond within one business day with a clear next step.
