Application Managed Services
Keep business applications stable, secure and improving, with application support, maintenance and enhancement delivered under clear service levels.
Applications that run the business deserve dedicated care
- Ageing applications understood by very few people
- Enhancement requests queued behind incidents
- Platform and version upgrades postponed
- Documentation that no longer reflects reality
Capabilities
Application support
L2 and L3 support with defined response and resolution targets.
Maintenance and enhancements
Planned releases of fixes and improvements prioritised with your product owners.
DevOps and CI/CD
Automated build, test and deployment pipelines with infrastructure as code.
Application modernisation
Replatforming, containerisation and API enablement of legacy applications.
Product and website development
New products, web portals and business websites built and supported by one team.
Business application support
Support for CRM, ERP and line of business applications and their integrations.
Explore Application Managed Services in depth
Dedicated pages for each specialist service, with capabilities, outcomes and FAQs.
Dedicated application support that keeps business critical applications stable and improving under agreed service levels.
Turn ideas into reliable software products with product discovery, agile engineering and continuous delivery.
Professional, fast and secure business websites and portals that are easy to manage and built to be found.
Automate build, test and deployment with CI/CD pipelines and infrastructure as code for faster, safer releases.
Modernise legacy applications through replatforming, containerisation and API enablement, guided by business value.
A proven delivery framework
Delivery you can rely on
Every engagement is run by certified people, measured against agreed service levels and governed through a clear communication model.
Consultants and engineers certified across Microsoft, AWS, VMware, ITIL and PMI.
Structured transition with knowledge transfer, so teams are productive within weeks.
Project, managed service, dedicated team or sprint models to fit your needs.
Response, resolution and availability targets agreed and reported monthly.
CSAT surveys after every interaction, reviewed with you and acted on.
Documented processes, runbooks and continual improvement in every engagement.
Named delivery manager, weekly status, monthly service reviews and quarterly business reviews.
Need to know access, confidentiality agreements and data protection by design.
What you can hold us to
Documented knowledge
A complete knowledge base is built during transition.
Clear targets
Response and resolution targets are agreed per application.
Transparent backlog
Backlog and release reporting every month.
Modernisation roadmap
A forward plan reviewed with application owners.
Technologies we work with
What changes for your organisation
Stable applications
Fewer incidents and faster recovery when they occur.
Steady improvement
A predictable cadence of enhancements.
Reduced key person risk
Knowledge held by a team, not individuals.
Frequently asked questions
Which applications can you support?
Custom applications, commercial packages and SaaS platforms, including their integrations and data flows.
How do you learn an application we built ourselves?
Through structured knowledge transfer with your team, code and configuration review, and documentation built as part of transition.
Can you take over from our current vendor?
Yes. We follow a phased transition with shadowing and acceptance criteria to protect service continuity.
Do you also build new applications?
Our focus is the support and evolution of existing applications. New development is undertaken where it supports a modernisation roadmap.
Services that work well together
Round the clock service desk, NOC and site reliability operations run to ITIL practices and clear service levels.
Migrate, modernise and govern workloads across Azure, AWS and private cloud on a secure, cost aware foundation.
Proactive monitoring, patching and management of servers, networks, cloud and backup across your estate.
Ready to talk about your priorities?
Tell us where you are today. A specialist will respond within one business day with a clear next step.
