ManageEngine ServiceDesk Plus
Configure ManageEngine ServiceDesk Plus for ITIL 4 aligned IT and enterprise service management at an accessible cost.
Capabilities
Implementation
Request, incident, problem, change and release configured to good practice.
Enterprise service management
Service desk instances for HR, facilities and finance.
Service catalogue and SLAs
Structured catalogues, approvals and service levels.
CMDB and assets
Asset discovery, CMDB relationships and licence tracking.
Redesign and optimisation
Improving existing implementations that have drifted.
What changes for your organisation
- Good practice at lower cost. ITIL alignment without enterprise platform cost.
- Consistent services. One portal across functions.
- Audit ready. Documented processes and controls.
Delivery you can rely on
Consultants and engineers certified across Microsoft, AWS, VMware, ITIL and PMI.
Structured transition with knowledge transfer, so teams are productive within weeks.
Project, managed service, dedicated team or sprint models to fit your needs.
Response, resolution and availability targets agreed and reported monthly.
CSAT surveys after every interaction, reviewed with you and acted on.
Documented processes, runbooks and continual improvement in every engagement.
Named delivery manager, weekly status, monthly service reviews and quarterly business reviews.
Need to know access, confidentiality agreements and data protection by design.
Technologies we work with
Frequently asked questions
Have you delivered ManageEngine ESM programmes?
Yes. Our case studies include ESM design across IT, HR and facilities on ServiceDesk Plus.
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Ready to talk about your priorities?
Tell us where you are today. A specialist will respond within one business day with a clear next step.
