At Cloudstepin Technologies, we deliver ITOM solutions powered by platforms like ServiceNow, designed to transform traditional IT operations into a proactive, data-driven function. Our approach unifies infrastructure monitoring, cloud management, service mapping and event intelligence — enabling your operations team to prevent outages, accelerate incident resolution and scale reliably across multi-cloud environments. Whether you’re managing on-prem, cloud or containerized environments, our ITOM framework ensures complete control and visibility into every service and system that keeps your business running.
🔹Service Strategy & Operational Planning-Define operational goals, success metrics, service reliability needs and automation strategy aligned with business priorities.
🔹Discovery & Dependency Mapping-Automatically detect infrastructure components, services and cloud instances and map real-time relationships to enable service impact analysis.
🔹Monitoring & Event Management-Implement unified infrastructure and application monitoring with real-time alerts, event correlation and noise reduction.
🔹Performance & Availability Management-Track system health, application responsiveness and uptime SLAs with analytics-driven dashboards and threshold configurations.
🔹Incident Prediction & Root Cause Analysis-Use AI/ML models to predict outages, identify anomalies and automate root cause detection to accelerate recovery.
🔹Change & Configuration Governance-Ensure controlled infrastructure changes with CMDB integration, policy enforcement and automated validation checks.
🔹Automation & Continuous Optimization-Automate routine tasks, remediation workflows and configuration updates while continuously fine-tuning operations for cost, performance and reliability.
Key Value Deliverables of ITOM
Strategic Deliverables
- ITOM Assessment & Maturity Roadmap
- Service Visibility and Impact Matrix
- Automation Strategy Design
Technical Deliverables
- ServiceNow ITOM Module Configuration
- Discovery, Event Management & Service Mapping Setup
- AIOps & Alert Intelligence Implementation
Operational Deliverables
- Performance Dashboards & Monitoring Playbooks
- Noise Reduction & Alert Threshold Configurations
- Infrastructure Health and SLA Reporting
Enablement Deliverables
- Training for IT Ops, DevOps and NOC Teams
- SOPs for Incident Response & Root Cause Analysis
- Post-Go-Live Support and Optimization
Current Challenges Faced by Companies
🔹Limited visibility across hybrid and multi-cloud environments
🔹Siloed monitoring tools and inconsistent service data
🔹Reactive firefighting instead of proactive management
🔹Manual processes slowing down remediation
🔹 Difficulty in identifying service impact and dependencies
🔹 Operational inefficiencies due to alert fatigue
🔹 Lack of predictive intelligence and automation
Our Unique Solution Approach
🔹Unified Visibility with Discovery & Service Mapping
We deploy auto-discovery tools to visualize your full tech stack, from infrastructure to business services.
🔹AI-Driven Event & Incident Management
Reduce alert noise and accelerate incident resolution using machine learning and root cause analytics.
🔹Cloud-Native Operations Readiness
Manage cloud, on-prem and hybrid resources with intelligent monitoring and performance tracking.
🔹ITOM + CMDB Synergy
Integrate ITOM with your CMDB to ensure operational context and accurate impact analysis.
🔹Predictive Monitoring & AIOps
Identify risks before they affect users through anomaly detection and AI-powered insights.
🔹Self-Healing Automation
Trigger automated remediation workflows to handle recurring issues without manual intervention.
Delivering Excellence in ITOM
🔹Expertise in ServiceNow ITOM & Multi-Cloud Environments
🔹End-to-End Automation-First IT Operations Approach
🔹Deep Visibility with Real-Time Service Dependency Mapping
🔹AI-Driven Incident & Event Intelligence
🔹Accelerated Implementation with Proven Frameworks & Templates
🔹Security and Compliance-Integrated Operational Practices