Job Title: IT Support Engineer
Job Category: Technical
Job Type: Full Time
City: Hyderabad
Bond: No
Experience: 2+
Qualification: Any degree
Salary: Depends on Skill
About the Role:
We are seeking a reliable and customer-focused IT Support Engineer with 2+ years of experience to provide technical assistance and ensure smooth daily operations across systems, hardware, and software platforms. You will be the first point of contact for end-user support, system issues, and tech troubleshooting — helping the business stay connected and productive.
Key Responsibilities:
- Provide Level 1 & 2 support for desktops, laptops, printers, mobile devices, and office tools
- Troubleshoot and resolve issues related to Windows/Mac OS, Microsoft 365, and network connectivity
- Install, configure, and maintain hardware, software, and peripherals
- Manage user accounts, passwords, and access rights in Active Directory and Microsoft 365
- Set up and support video conferencing, VPN, and remote access tools
- Ensure timely response to IT support tickets and document resolutions
- Assist in IT asset management, patching, and inventory tracking
- Escalate unresolved issues to higher-level engineers and follow up until resolution
Required Skills & Qualifications:
- 2+ years of experience in IT support or helpdesk roles
- Good knowledge of Windows OS, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP)
- Hands-on experience with Active Directory, printers, and remote support tools
- Familiarity with ITSM tools (like ServiceNow, Freshservice, or Jira)
- Excellent troubleshooting, communication, and customer service skills
- Certification such as CompTIA A+, Microsoft MD-102, or ITIL Foundation is a plus
Job Category: IT Support Engineer
Job Type: Full Time
Job Location: Hyderabad