At Cloudstepin Technologies, we help organizations strengthen their Security Operations (SecOps) by integrating automation, threat intelligence and IT workflows using ServiceNow. Our solutions enable faster threat detection, prioritization and incident response through real-time visibility and orchestration. We go beyond basic alert handling by implementing automated playbooks, context-aware workflows and seamless integration with SIEMs, scanners and ITSM tools. Whether on cloud, on-premises or hybrid environments, our SecOps implementations reduce risk and improve response time. With expertise in cybersecurity, automation and IT operations we deliver scalable SecOps frameworks aligned with business goals for smarter, faster and more secure outcomes.

ServiceNow SecOps

🔹Security Incident Response (SIR)–Automatically capture and prioritize alerts from SIEM tools. Trigger enriched, orchestrated response actions.

🔹Vulnerability Response (VR)–Integrate scanners for risk-based remediation. Automate task routing with SLA-based tracking.

🔹Threat Intelligence Integration–Ingest IOCs from multiple sources. Enrich incidents with real-time, actionable context.

🔹Security Case Management–Streamline investigations with centralized case handling and audit-ready documentation.

🔹Configuration Compliance-Continuously assess compliance against standards like CIS and NIST. Auto-remediate violations.

🔹Automation & Orchestration (SOAR)-Run automated playbooks. Integrate with EDR, IAM and cloud tools for faster response.

🔹Dashboards & Reporting-Monitor incident trends and SLAs. Present executive-ready risk and compliance visuals.

Key Value Deliverables of SecOps

 Strategic Insight

  • Cybersecurity posture review
  • Gap analysis of current SecOps processes
  • Roadmap to enhance threat response maturity

Platform Setup

  • Configuration of ServiceNow SecOps modules
  • Seamless SIEM, EDR, Threat Intel and CMDB integrations
  • Custom response playbooks and workflows

Operational Readiness

  • Prebuilt templates for incident & vulnerability handling
  • Baseline compliance frameworks (CIS, NIST)
  • SLA models and intelligent routing rules

Team Enablement

  • Training for analysts and admins
  • SOPs, playbooks and response guides
  • War room simulations & post-go-live support

Common CSM Challenges Today

🔹High volume of security alerts with no context 

🔹Manual triaging of incidents slows response 

🔹Lack of integration between security tools and IT systems 

🔹Incomplete visibility into vulnerability risk and SLA breaches 

🔹Delayed threat detection due to siloed threat intelligence 

🔹Inconsistent documentation and response timelines 

Our Unique Solution Approach 

🔹Automated Threat Response –We reduce response times through automated enrichment, triage and orchestration using SOAR capabilities. 

🔹Unified Security & IT Collaboration -Integrated workflows bridge security and IT teams to ensure rapid remediation and clear accountability. 

🔹Proactive Vulnerability Management -Our solutions prioritize vulnerabilities based on business impact and automate ticketing and patch workflows. 

🔹Real-Time Insights -Executive dashboards and analytics provide visibility into MTTR, SLA compliance and threat trends. 

🔹Scalable & Secure Architecture -Built on ServiceNow, our solutions are designed for scalability, auditability and compliance with global standards like ISO 27001, SOC 2 and NIST. 

 Delivering Excellence in SecOps

🔹Expertise in SecOps and Threat Response backed by ServiceNow-certified professionals

🔹End-to-End Deployment from integration to operational readiness

🔹Security-First Architecture that meets industry regulations and frameworks

🔹Multi-Tool Integration with SIEMs (Splunk, QRadar), EDRs and cloud providers

🔹Reduced MTTR through custom SOAR playbooks and automation pipelines

🔹Analyst-Centric Design to simplify and accelerate investigations